How to create, review and share a System Report when troubleshooting software issues.
We build arivis software to be as reliable as possible to ensure that users can always process their data, no matter the size. However, despite our efforts it is possible that some users may experience unexpected behaviors which our engineering team should investigate with a view to constantly improving our products. It is therefore often very useful to be able to collect crucial system information to allow us to quickly focus on the matter at hand. With this in mind, a reporting toold is built into the software to allow us to quickly find out out about user's current configuration and issues.
To generate a system report we can simply go to the Help menu and select the Run System Check... option:
After a few seconds the system report will be ready and the reporting tool is automatically configured to send it to the arivis engineering team. Users should make sure to include a valid email address so that we might contact them with additional questions if necessary, or to let you know when the issue is resolved. The system report does include a log of errors generated by the software and the OS, but a concise description of the steps taken to reproduce the issue are immensely valuable to the engineering team.
It is also possible for users to view the report by clicking View Report prior to sending it if we want te review its content.
From here we can also save the report in case it is needed at a later date.